Wednesday, July 22, 2009

E-Readers: The End of Bookstores?


I don't buy books anymore. That is I don't buy hard copies of books anymore. I've been an eReader user for more than three years. It started with the Sony eReader and then moved to the Kindle (both I and II). At first, my transition to digital book consumption was gradual. I'd often be reading (and buying) hard copy books at the same time I was getting used to the experience of the digital platforms.

Six months ago, I cut the cord for good. I love my Kindle. As many who have embraced digital eReaders have reported, I quickly found myself reading more than I ever have in my life. Other than the pain of having to shut down during takeoff and landing periods in flight (at some point that has to be solved), I have not looked back.

One of the curious byproducts of my new book consumption behavior is that I actually am spending more time than I ever have before in bookstores. Wait a minute, you might say, if you are reading and buying digital books, why would you be doing that?

Reading is a momentum-based activity. The more you do it, the more your want to do it. I am constantly seeking my next read. While there are many great places online to read about new books, there is nothing that can capture or replicate the exploring wonders of a good book store. That is, if you don't know what you are searching for, the digital medium can fall short in comparison to the retail experience.

A good bookstore brings an incredible wealth of inventory to bear. The ability to "sample" in person is far better than in digital format. Great bookstores are also strong gathering points for discussion and guidance from experts and actual authors.

Here's the problem. The culmination of my bookstore experience is the process of taking my Kindle out and downloading the book(s) I've discovered through the wonders of the retail experience. That's financial ruin for the bookstore.

I wonder how common that experience is. If it's as frequent as I believe, Amazon is getting one of the great free rides on the back of Border's, Barnes & Noble, and all of the wonderful independent bookshops that help people find the right books. Think about it, the bookstore helps the consumer decide which book he wants, but the transaction goes to Amazon.


Perhaps the bookstore needs to embrace the inevitable reality that its model as it exists now is not sustainable. For one thing, bookstores could devise an on-site customer digital download path where the store can extract a negotiated fee for all sales it drives to Amazon. I certainly would do what I could to help the store get credit (and payment) for the service they provided me.

One thing's for sure: I don't ever want to go back to reading and buying hard copy books. I also don't want to give up the benefit of the bookstore retail experience in helping me find what to read next. It's all yet another example of the rapid disruption brought on by the digital revolution. However, it's also an opportunity to rethink and evolve long-standing models into those that can thrive into the future.

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